TRAI Proposes Draft Guidelines for Responsible AI Use by Telecom Operators

New Regulatory Framework Proposed for Telecom AI Systems

The Telecom Regulatory Authority of India (TRAI) has released draft guidelines aimed at ensuring the safe and responsible use of artificial intelligence (AI) across telecom networks and services, according to recent reports. The proposed regulations apply to entities providing services such as SIM cards and calling, as well as those involved in tower installation and network operations, including major operators like Jio and Airtel.

Under the proposed framework, telecommunications companies would be required to establish board-approved AI policies. The guidelines mandate that operators categorize their AI systems based on associated risks.

Key Proposals in the TRAI Draft

• Risk Categorization: AI systems must be classified into three distinct risk tiers—high, medium, and low—depending on their criticality to networks and services, and their potential impact on operations, finances, and consumers.
• Tiered Approval Process: Deployment of AI systems would require authorization from designated officials, with high-risk systems necessitating senior-level approval.
• Human Oversight and Data Protection: Internal corporate rules must ensure human supervision over AI applications, robust protection of consumer data, and effective grievance redressal mechanisms.
• Customer Grievance Resolution: The draft states that if a customer experiences loss or trouble due to AI and files a complaint, the company must resolve the issue within a defined timeframe through a structured process.
• Inventory Management: Telecom operators would need to maintain an up-to-date registry of all active, deactivated, and discontinued AI systems, detailing their sources, objectives, and risk categories. Deployment or modification of systems would require prior verification and evaluation.

Practical Implications and Verification

The proposals outline a system for recording, investigating, and mitigating AI-related incidents. As these are draft guidelines reported in the technology sector, stakeholders and consumers are advised to verify official notifications directly through the TRAI official website to track the status of final policy implementation and compliance timelines.