Understanding TUI's Flexible Booking and Cancellation Policies

Overview of TUI Cancellation Options

TUI offers several mechanisms for travelers to manage or cancel their bookings. Understanding these options is essential for those looking for flexibility in their travel planning.

7-Day Free Cancellation Window

Bookings made directly via TUI.com generally include a grace period. Customers may cancel their reservations free of charge within seven days of the original booking date. This policy applies to specific offers, and users are encouraged to verify eligibility during the checkout process.

Flex Tariff Upgrade

For those requiring more extensive flexibility, TUI provides a 'Flex Tariff' upgrade. This option allows travelers to rebook or cancel their trips up to 15 or 29 days before departure, depending on the specific flight and package selection.

• Eligibility: Applies to package and hotel offers from TUI and airtours (excluding ltur and X-TUI).
• Requirement: The booking must be made at least 35 days before the scheduled departure date.

Flexible Rate Options

Beyond these specific upgrades, TUI lists flexible rates for over 55,000 hotels worldwide. These options may allow for cancellations up to 6:00 PM on the day of arrival.

Managing Your Booking

To verify if a specific offer is eligible for these policies, travelers should:

• Check the 'Dates & Prices' tab on the offer page.
• Review the 'Conditions' section in the booking summary.
• Log in to the 'Booking Manager' within the myTUI customer account for existing reservations.

If you booked through a third-party portal or a travel agency, you must contact your original booking point directly to discuss cancellation and modification policies. Always consult the official TUI website to confirm the current terms and conditions associated with your specific trip.