Zurich U.S. and CrashBay Launch Direct Repair Coordination Program

Zurich U.S. has partnered with the digital collision repair platform CrashBay to provide a managed, end-to-end repair program for its commercial auto and fleet policyholders. The program, which became operational in June, connects insurance customers with a vetted, nationwide network of collision repair facilities.

Program Overview

CrashBay serves as a coordination layer between insurance carriers and repair shops. Unlike traditional programs, it manages the full lifecycle of a collision claim, including:

• Customer service and scheduling
• Rental car coordination
• Supplement handling and digital inspections
• Payment processing and status follow-ups

Impact on Policyholders

The collaboration is designed to streamline the claims process for Zurich’s property and casualty (P&C) customers, including sales fleets, delivery vehicles, and dealership inventory. By automating administrative tasks typically handled by repair shops, CrashBay aims to provide a more consistent and transparent experience for policyholders.

Todd Wiley, V.P. of General Liability & Auto Claims at Zurich U.S., noted that the platform acts as an advisor to help adjusters ensure claims reach a successful completion. The company reports positive initial feedback from internal teams and customers regarding the integration of this technology.

About the Participants

• Zurich U.S.: A major provider of insurance solutions, serving a significant portion of Fortune 500 companies with risk management and commercial insurance.
• CrashBay: An independent digital platform that coordinates repair capacity without owning repair facilities, focusing on bridging gaps in communication and service for carriers, fleets, and shops.

To verify specific coverage or participate in the program, Zurich policyholders should contact their representative or visit the official CrashBay website for further information.