WHI Solutions Launches Nexus AI Suite for Nexpart With AI-Assisted Phone Ordering

WHI Solutions, an eBay company, announced the launch of Nexus, an artificial intelligence suite designed for its Nexpart parts ordering platform. The initial release focuses on AI-assisted phone ordering, enabling round-the-clock, multilingual order placement without wait times.

WHI Solutions states that Nexus is already live and rolling out with major parts distributors, including initial deployments with Parts Authority and planned implementation by Factory Motor Parts. The company plans to demonstrate the software at the upcoming AAPEX 2026 trade show.

Key Features of the Nexus AI Suite

• AI-Assisted Phone Ordering: Answers incoming calls, converses naturally, and submits orders directly into the distributor's Nexpart workflow.
• Multilingual Support: Currently supports English and Spanish, with additional languages in development.
• Catalog Integration: Built upon WHI's established parts catalog data and AI-enriched supplier information.
• Availability: Included with Nexpart, featuring a minimal setup fee and integration into existing call structures.

Practical Implications and Verification

The introduction of automated phone ordering is designed to handle routine early-morning rushes, after-hours calls, and high-volume counter periods. This allows counter personnel and customer service teams to redirect their focus toward complex customer requests and relationships.

Distributors and interested parties can verify official details, learn about upcoming platform expansions, or schedule demonstrations by visiting the official WHI Solutions product page at https://getstarted.nexpart.com/nexus or by visiting Booth V838 at the Venetian Expo during AAPEX 2026.