Residents near new Sydney Southwest Metro report noise distress from chimes

Growing concerns over station noise

Residents living near the newly opened Southwest Metro line in Sydney are expressing significant frustration regarding the volume of audio alerts and station chimes. Many locals report that the sounds, which occur every four minutes during peak operations, are audible from inside their private residences.

Impact on local community

• Persistent disturbance: Residents near the Hurlstone Park station have claimed that the high-frequency noise is constant and intrusive, even with windows closed.
• Operational frequency: The metro runs every four minutes during weekday peak times, leading to recurring noise alerts throughout the day and evening.
• Community response: Frustrated residents have formed a "Metro Noise Reduction Group" to share concerns and advocate for volume adjustments, with some expressing that the noise levels have negatively impacted their wellbeing.

Government and operator response

A spokesperson for Sydney Metro confirmed that the authority is aware of the community concerns. Technicians are currently assessing sound levels along the route to determine if adjustments can be made while maintaining safety and operational standards. The operator emphasized that these announcements are required for safety and accessibility, including providing clear warnings for passengers during boarding and alighting.

Network usage

The Southwest Metro, which completes the 66-kilometre M1 line, saw significant usage during its inaugural day, with 42,000 trips recorded on the new section. While the government has touted the speed and reliability of the new driverless service, residents continue to press for the state government to address the noise volume, noting that the previous heavy rail service was significantly quieter.