UrbanWrk Announces Job Opening for Client Experience Manager in Hospitality

UrbanWrk has listed a job vacancy for a Client Experience Manager focusing on hospitality and center operations within 4-star or 5-star hotel environments. The organization provides flexible workspace solutions, combining design, operational efficiency, and hospitality-led service for modern businesses.

Role Overview and Responsibilities

The Client Experience Manager will lead the on-ground experience at the company's center, ensuring seamless operations, client service, and high standards of cleanliness and professionalism. Key responsibilities include:

• Serving as the primary point of contact for clients, visitors, and guests.
• Managing day-to-day center operations and coordinating with facility management, technical teams, IT, and external vendors.
• Handling client concerns, escalations, and service requests with empathy and ownership.
• Supporting prospective client visits, tours, onboarding, and sales coordination.
• Tracking operational snags, managing inventory, and verifying vendor invoices.

Eligibility and Qualifications

Candidates must meet specific professional criteria to be considered for the role:

• Experience: 3 to 6 years of total professional experience, preferably in front office operations.
• Mandatory Requirement: Prior working experience in the Front Office Operations department of a 4-star or 5-star hotel. Candidates without this specific hotel background will not be considered.
• Education: A graduate degree in Hotel Management, Hospitality Administration, or a relevant discipline is preferred.
• Skills: Strong communication, interpersonal, presentation, customer service, and independent escalation handling skills.

Application Details

The company has not publicly stated a specific salary or an application deadline in the job listing. Interested applicants can review the complete description and apply directly through the official UrbanWrk job listing on LinkedIn India.